I started a new job last weekend in a fine dining restaurant called Annie’s, located in Stevensville, Maryland. Annie’s staff is supposed to be sophisticated, classy, knowledgable, friendly and satisfactory to every customer that enters and is willing to spend around $30 on an entree. After two short training shifts last weekend for serving and one training shift for food running/expediting Friday, I was thrown to the wolves last night. I mean literally, thrown to the wolves: my coworkers (and customers) proved to be rather vicious, arrogant, belittling and completely unsupportive of myself and each other.
I know comparing an upscale restaurant staff to innovative, college educated, salaried employees who build, uphold and represent a branded corporation isn’t the best analogy to preach professionalism in the workplace but every business can benefit from these tips by the Monster Career Coach.
1. Competence. You’re good at what you do – and you have the skills and knowledge that enable you to do your job well.
2. Reliability. People can depend on you to show up on time, submit your work when it’s supposed to be ready, etc.
3. Honesty. You tell the truth and are upfront about where things stand.
4. Integrity. You are known for your consistent principles.
5. Respect For Others. Treating all people as if they mattered is part of your approach.
6. Self-Upgrading. Rather than letting your skills or knowledge become outdated, you seek out ways of staying current.
7. Being Positive. No one likes a constant pessimist. Having an upbeat attitude and trying to be a problem-solver makes a big difference.
8. Supporting Others. You share the spotlight with colleagues, take time to show others how to do things properly, and lend an ear when necessary.
9. Staying Work-Focused. Not letting your private life needlessly have an impact on your job, and not spending time at work attending to personal matters.
10. Listening Carefully. People want to be heard, so you give people a chance to explain their ideas properly.
If you treat people around you with disrespect, keep them waiting unnecessarily, steal their thunder by using their ideas without giving them credit, say one thing then do the complete opposite, break promises regularly and are pessimistic/unsupportive of those around you, YOU ARE BEING UNPROFESSIONAL.